Conditions in Basque Country

Check-in time:
From 16:00h  | Check-out time: Until 11:00h
Late check in: 21:00 to 23:00h (extra cost of € 30) 23:00 to 00:00h (extra cost of € 50)
Arrivals are not accepted later than 00: 00h

– It will be necessary to inform about the estimated arrival time to the city and the apartment. Reception timetable Monday to Friday from 9:00h to 21:00h
On Saturdays, Sundays and bank holidays will just be opened for the customers arrival.
– In case you arrive after this hours, please inform us as soon as possible and contact us. Children and extra beds: The stay for children up to 2 years old is free. There are no extra beds. Pets: Not accepted – Smoking is not allowed in the apartments. If it is ignored, € 100 will be charged for a specialized cleaning.
– If the departure is delayed, a penalty of € 50 will be charged
– The establishment reserves the right to request a deposit of € 200 to cover breaks and damages. It will be charged to your credit card upon arrival and will be returned within 7 days after your departure if there is no damage.
– Visa and Mastercard are accepted.

NON REFUNDABLE RATE Cancellations: The client will have to pay the total price if canceled at any time.

STANDARD RATE Cancellations: The client can cancel the reservation free of charge until 14 days before the arrival date, except for the months of June, July, August and September, which can only be canceled free of charge up to 30 days before the arrival date.